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Important Notice:
For cost center purchases when clicking on “continue to eBuy” below, you will be taken to the eBuy ordering site, only accessible through the U.S. Bank internal system. To continue to shop for U.S. Bank Logo Shop merchandise, click on “eBuy>Catalog>Grapevine Designs Logo Shop”. This will allow you to place an order through eBuy.

For personal purchases, click on the “Return to U.S. Bank Logo Shop” button now to return to the previous page or you can use the back button on your browser after you leave.
Customer Service
Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation: Monday – Friday, 8:00 a.m. – 6:00 p.m. EST.
Toll free phone number: 1.866.907.5043
Custom Orders: 1.866.763.5461, ext. 8013

How to Shop

Shopping at the U.S. Bank Logo Shop is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products.

Personal Orders

Personal purchases can be made at shop.usbank.com using VISA, MasterCard, AMEX or Discover.

Cost Center Orders

The corporate purchasing of U.S. Bank branded merchandise is authorized only through U.S. Bank’s contracted supplier, Grapevine Designs, and must be ordered through U.S. Bank’s eBuy procurement system.

If you have any questions about a purchase made or any charges that post to your cost center please e-mail your expense inquiries to usbank@grapevinedesigns.com.

Product Search

The Logo Shop makes searching for products easier. If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name. For example, type in "pen" and you will be directed to a search results page which will picture all the pens available on the Logo Shop. From that results page you may click on any of the images to see additional information about the product and add the item to your cart. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the Logo Shop, let us know! Email us at usbank@grapevinedesigns.com.

Inventory Availability

Only items in stock may be placed in your cart. If an item is out of stock, the anticipated back in stock date will be displayed. If you would like to be notified when the item is back in stock, click for back in stock notification and provide your email address. You will receive an email when the item is available to be ordered. If an item is ordered but not available, you will be contacted by customer service to inform you. You will not be charged for the unavailable item(s) and it will not be placed on backorder. You may reorder the item when it returns to stock and if you notify customer service of your reorder, applicable shipping charges will be waived.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to KS, KY, OH, MO.

Shipping Information

Standard Shipping:

All in-stock items will be delivered to you within 5-7 business days of date order is received. Orders ship from our distribution center in Ohio. All orders received by 4 p.m. Eastern time will ship the same day via UPS Ground. Customer Service Representative will notify you if your order is delayed for any reason. Our freight carriers are unable to deliver packages to a P.O. Box.

Some lightweight packages are available to ship via UPS Mail Innovations for a fee of $4.50. When you choose this shipping method, your order will start with UPS and then be transferred to USPS for final delivery by your mail carrier. When your package is transferred to USPS, you will be ale to track your package with the tracking number provided in your order confirmation email. Please allow a few weeks for delivery as UPS Mail Innovations operates without a guaranteed delivery date.

Rush Shipping

Overnight, two-day and three-day delivery options are available. If you desire rush shipping, please select the appropriate ship method before checking out. For eBuy orders, click Advanced Shipping when confirming your shipping location. Then choose an option from the Ship Method drop down menu.

Returns & Exchanges

Items that have not been worn or laundered may be returned for credit within 60 days of purchase. Please note that shipping charges will not be credited upon the return of your item(s). If a different size is needed, please place another order for the correct size. If an item is defective, please contact customer service at 866-907-5043 or email usbank@grapevinedesigns.com . In order to receive proper credit in a timely manner, you must contact customer service first.

Please contact Customer Service at 866-907-5043 to obtain an authorization before sending your return. Please send the item(s) along with the original packing slip or a copy of the original to:

Profill Holdings
Attn: U.S. Bank Logo Shop
4350 Port Union Rd, Suite 1
West Chester, OH 45011
©2018  |  U.S. BANK  |  1 (866) 907-5043 LIVE CHAT

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